FAQs
Frequently asked questions
How long does shipping take?
Most orders arrive within 7–15 business days, depending on the product and destination.
Where is my order?
You can use the tracking number sent to your email to check your order’s current status.
Why did my order come in separate packages?
If you ordered multiple items, they may ship separately, so they can arrive at different times.
Can I cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible and we’ll see what we can do.
What if my item arrives damaged?
Contact us with your order number and a photo of the damaged item, and we’ll help you sort it out.
Do you offer refunds or returns?
Yes, returns and refunds are available on eligible orders. Check our return policy for the requirements and time limits.